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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 sap service partner


SAP Finds CRM Partner for Marketing Tools
On December 6, SAP revealed it had entered into a partnership with Recognition Systems Group of the United Kingdom to add marketing-planning and campaign

sap service partner  Summary On December 6, SAP revealed it had entered into a partnership with Recognition Systems Group of the United Kingdom to add marketing planning and campaign-management features to its customer-relationship management suite. SAP and Recognition Systems have agreed to jointly develop integration between SAP's enterprise resource planning and data warehouse packages and Recognition's Protagon suite, which offers customer-segmentation tools to help marketing professionals plan and analyze marketing

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » sap service partner

Adobe and SAP Partner for Superior CMO Solutions


Adobe and SAP at Adobe Summit 2014 announced a global reseller agreement targeted at digital marketing and omnichannel commerce for enterprise customers, whereby SAP will resell Adobe Marketing Cloud with the SAP HANA in-memory platform and the hybris Commerce Suite. The agreement combines Adobe’s strength in creating personalized digital experiences with SAP’s leadership in enabling omnichannel commerce and real-time insights from big data.

sap service partner  hybris Commerce Suite, and SAP HANA will supercharge analytics to quickly process millions of customer records and accelerate access and discovery of key insights down to the individual customer level. Digital profiles can now be enhanced with other significant enterprise information to include customer demographics, orders, purchases, returns, service tickets, call center records, Web interactions, billing, and financials. As a result, marketers can see the full context of past interactions at every Read More

Giving Service Companies a Fast Start: SAP Business All-in-One Fast-start Program


Whatever you offer as a service provider, success depends on how well you manage key accounts to ensure long-term relationships and the highest possible margins. But with today’s challenges, it’s difficult to maintain market share, let alone grow. SAP’s All-in-One fast-start program offers a solution that can help you maximize client and service-line profitability by supporting industry best practices. Learn more.

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Ariba and hybris Partner


SAP companies Ariba and hybris Software announced the pairing of hybris Commerce Suite with the Ariba Network commerce platform. As of today, hybris offers pre-configured integration as a service to speed the connection of customers to the Ariba Network.

sap service partner  and hybris Partner SAP companies Ariba and hybris Software announced the pairing of hybris Commerce Suite with the Ariba Network commerce platform . As of today, hybris offers pre-configured integration as a service to speed the connection of customers to the Ariba Network, enabling selling organizations to efficiently engage and keep up with a more connected, mobile, and empowered customer. With the PunchOut integration offering, selling organizations using the hybris B2B Commerce application have Read More

Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?


In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged where software vendors are now offering software-as-a-service business models for ERP implementation to even the smallest organizations.

sap service partner  an online subscription model. SAP offers its Business One ERP solution for the SMB market. Although better suited for the distribution and manufacturing industries, Business One delivers strong back-office and CRM functionality to the services sector. As for the companys SaaS offering, SAP provides its partners with the option of holding licenses and having their users pay a subscription fee to access an online, hosted version of Business One. Oracle delivers its ERP offering to the SMB market with its Read More

The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010


This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

sap service partner  Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More

SAP In-memory Appliance (SAP HANA): The Next Wave of SAP In-memory Computing Technology


Download this datasheet to get a rundown of SAP HANA's functionality and the benefits it can provide for your business.

sap service partner  The Next Wave of SAP In-memory Computing Technology Download this datasheet to get a rundown of SAP HANA's functionality and the benefits it can provide for your business. Read More

Service: Reduce Cost While Maintaining Customer Satisfaction


Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how.

sap service partner  Reduce Cost While Maintaining Customer Satisfaction Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More

SAP Eliminates Extra Clicks for End Users with SAP ERP Human Capital Management (SAP ERP HCM)


Today, at the HR Tech Europe Conference @ Expo 2012, SAP announced the availability of a package of user experience enhancements for the SAP ERP Human Capital Management (SAP ERP HCM) solution. According to the press release the user experience capabilities of the product have been advanced. The SAP ERP HCM solution allows for automatic reminders, alerts, and key performance

sap service partner  for End Users with SAP ERP Human Capital Management (SAP ERP HCM) Today, at the HR Tech Europe Conference & Expo 2012 , SAP announced the availability of a package of user experience enhancements for the SAP ERP Human Capital Management (SAP ERP HCM) solution. According to the press release the user experience capabilities of the product have been advanced. The SAP ERP HCM solution allows for automatic reminders, alerts, and key performance indicators to be received. In addition, the solution offers a Read More

Projected Cost Analysis of SAP HANA


In September 2013, SAP commissioned Forrester Consulting to conduct a cost-based analysis to examine the potential cost savings and reduction in total cost of ownership (TCO) that enterprises may realize by deploying HANA. This report provides a framework for users to evaluate the potential financial impact of HANA on their organizations.

sap service partner  Cost Analysis of SAP HANA In September 2013, SAP commissioned Forrester Consulting to conduct a cost-based analysis to examine the potential cost savings and reduction in total cost of ownership (TCO) that enterprises may realize by deploying HANA. This report provides a framework for users to evaluate the potential financial impact of HANA on their organizations. Read More

Moving to Self-Service Business Intelligence


Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

sap service partner  moving self service business intelligence,moving,self,service,business,intelligence,self service business intelligence,moving service business intelligence,moving self business intelligence,moving self service intelligence,moving self service business. Read More

SAP Software to Include Fiori User Experience, Free


SAP has responded to customer pressure and announced that SAP Fiori user experience and SAP Screen Personas software will be included with SAP software.

sap service partner  Fiori User Experience, Free SAP has responded to customer pressure and announced that SAP Fiori user experience and SAP Screen Personas software will be included with SAP software. SAP Fiori was launched last year and provided SAP users with a refreshing new and simple user experience across multiple devices. However, from the time of launch until now, SAP has been charging customers for SAP Fiori. The growth and adoption of Fiori over the last year created a challenge for SAP. One the one hand, the Read More

SAP SCM 4.0


SAP SCM 4.0 is the one solution platform that offers packaged application capabilities that grow with your organization, support your business requirements, and transform traditional supply chains into adaptive supply chain networks. SAP SCM 4.0 includes SAP Advanced Planning & Optimization (SAP APO), SAP Inventory Collaboration Hub (SAP ICH), and SAP Event Management (SAP EM).    

sap service partner  SCM 4.0 SAP SCM 4.0 is the one solution platform that offers packaged application capabilities that grow with your organization, support your business requirements, and transform traditional supply chains into adaptive supply chain networks. SAP SCM 4.0 includes SAP Advanced Planning & Optimization (SAP APO), SAP Inventory Collaboration Hub (SAP ICH), and SAP Event Management (SAP EM). Read More

Service Performance Insight


Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

sap service partner  Performance Insight Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs). Read More

The Power of Web Self-Service


In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service.

sap service partner  CRM,online,Epicor,self-service,clientele,customer Read More