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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 pink sapphire engagement rings


Intranet Solution for Employee Engagement
An Intranet portal is a hub where employees collaborate to work, store, and share. Sometimes more than a hub, portals come with essential add-ons that drive day

pink sapphire engagement rings  Intranet portal, ITCube, Microsoft partner, SharePoint, employee portal, employee engagement

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Oetiker Inc


Learn how Oetiker Inc, the foremost manufacturer and distributor of quality clamps, rings, and couplings improved customer satisfaction, shipping accuracy, and on-time delivery.

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Redefining the Tools of Engagement: Integrated Business Planning


Over 80 percent of consultants in service organizations consider spreadsheet-based business plan modeling inadequate. Weak client–partner relationships reflect this inadequacy. An integrated business planning and modeling platform can provide deeper insight into a range of strategic and operational issues. Find out how this can result in enhanced decision making and optimized long-term client engagement and satisfaction.

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The Consumer-Retailer Power Shift: Capitalize on Change and Overcome 7 Challenges to Delight the New Consumer


The new consumer wants engagement. Shopping now involves concepts like transparency, co-creation, sharing, personalization, authenticity, voice, and the expectation of delight. The retail industry winners will not only recognize the shifts afoot, but also proactively work to capitalize on these changes. This white paper identifies seven key consumer touch point challenges facing retail today and discusses the steps necessary to manage and overcome them.

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Ford Extends Its Engagement With Vistaar


The price management solutions provider Vistaar Technologies, Inc. recently announced that its long-time customer Ford Motor Company is extending its successful Vistaar implementation. With the new project, Ford plans to create a standardized global materials cost forecasting (MCF) process across its four global regions. The global MCF process supports the mission and vision of the “One Ford

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CodeBaby


CodeBaby is a virtual assistant provider that enables companies to increase online customer engagement, drive conversion objectives, and improve online self-service.

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HP Announces Customer Engagement as a Service


HP Enterprise Services has introduced new services designed for organizations interested in multichannel customer experience contact centers. The HP Customer Engagement as a Service (CEaaS) resulted from the integration between HP’s cloud technology and Avaya's contact center technology. The contact center tools comprising the solution allow users to handle social media marketing, mobile

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Three Ways to Improve Employee Engagement and Productivity with Social Business Media


The surge in social media use and younger people moving into positions once held by baby boomers are transforming today’s workplace, creating both challenges and opportunities for companies trying to keep employees happy and businesses healthy. This white paper looks at the benefits for employee engagement and productivity that come with social media for business use.

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Pegasystems Raises the (Social and Mobile) Customer Service Bar


In its ongoing competition with IBM, Oracle, Microsoft Dynamics CRM, Moxie Software, salesforce.com, and KANA Software, Pegasystems (a.k.a., Pega), an upbeat provider of business process management (BPM) and customer relationship management (CRM) solutions, announced the latest version of its process-centric CRM solution. The latest release, Customer Process Manager (CPM) enables real-time

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Improving Revenue and Customer Engagement with Social Media Analytics


Social media possess tremendous potential to drive revenue. But defining a business-effective social media strategy can be challenging for retailers who may be new to the channel—not to say a bit skeptical. Fortunately, advances in social media analytics now offer retailers the ability to act on intelligence gleaned from online conversations occurring across both professional and consumer-generated media sites. Learn more now.

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Integrated Learning and Performance: Essential to a Talent Management Strategy


Companies once responded to tighter labor markets with a greater emphasis on recruiting. Today, more firms are focusing on engagement, retention, and driving better performance from their existing workforce while still looking out for talent from the outside. And investing in employees’ training and development can provide big rewards. Learn about the benefits of an integrated learning and performance management system.

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