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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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How Some ERP Vendors Demonstrated - Warts And All Part 2: Results
This is part two of a case study from a recent selection engagement for an ETO mid-size manufacturer; we assess Oracle, J.D. Edwards, SAP, and IFS in terms of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Yes or No: The Two Models for Implementing Project Portfolio Management


Two models exist for implementing project portfolio management (PPM) systems: the engagement profitability model, and the budget alignment model. The former uses projects and programs as vehicles for managing revenue-generating engagements. The latter is an operational environment where project value varies, and project costs constitute an expense overhead. PPM can align these models to shorten engagements through standard implementation plans.

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An Engaging Employee Experience: The Ultimate Guide


Are your employees truly connected to—and engaged with—your business? In a perfect world, every employee is committed to your organization’s goals, is ready to go above and beyond in daily activities, and actively collaborates with other team members. Yet when it comes to employee engagement, there’s a big gap between perfect world scenarios and the reality.

Research shows that engagement directly affects performance outcomes. Business units in the top-quartile of engagement have 21 percent higher productivity and 22 percent higher profitability. Ultimately, nurturing engagement requires creating a powerful, positive employee experience, from day of hire to day of retire. Learn how organizations can get started creating this positive—and more productive—employee experience.

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Community, Connection, Conversation or Channel


Social networks offer many opportunities for businesses to gain a closer engagement with their customers. This appears to be an unstoppable bandwagon that all organizations must leap on before they are left behind, but is it that simple? The social network landscape is packed with choices and pitfalls for the unwary, so a careful and appropriately nuanced response is required. Read more on how to best use social media.

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Customers Are Ready For Mobile Commerce, But Are Retailers Ready?


Mobile device interfaces can enhance customer engagement by providing services such as pricing information and user review facilities. The upward trend in the sale of smartphones further validates the importance of creating retail mobile solutions. By leveraging the potential of mobile commerce, retailers can unify the customer experience across channels and better understand customer behavior through analytics. In this context, retailers have started to develop sophisticated mobile platforms that capture shopping preferences and customer location, create shopping wish lists, provide rich product information, integrate social media, and so on. Download this white paper to learn more.

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SAP to Acquire Ariba, Expand Cloud Presence - First Impressions


SAP and Ariba apparently have good poker faces, since during their recent user events, AribaLIVE 2012 and SAPPHIRE NOW 2012, there was no inkling of this development. At first glance, this is a good fit, as a plethora of large SAP customers use both Ariba Network and Ariba’s procurement, sourcing, contract management, e-invoicing, etc. software (in fact, in the early 2000s, the name Ariba was

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Integrated Learning and Performance: Essential to a Talent Management Strategy


Companies once responded to tighter labor markets with a greater emphasis on recruiting. Today, more firms are focusing on engagement, retention, and driving better performance from their existing workforce while still looking out for talent from the outside. And investing in employees’ training and development can provide big rewards. Learn about the benefits of an integrated learning and performance management system.

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Applying the Power of Social Networks to Customer Relationship Management


Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

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Salesforce1 Community Cloud: salesforce.com’s Newest Cloud


Salesforce.com has launched the Salesforce1 Community Cloud, a cloud suite with a focus on customer engagement. Companies can now create their own digital destinations for customers, partners, and employees that are connected to their customer relationship management (CRM) business processes.

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Seven Quick Tips Managers Can Use to Improve Employee Engagement


Employee engagement is vital for an organization’s success—and as a manager, you’re on the front lines. If, like many managers, you’re head down in day-to-day work, how can you continually work to encourage the engagement of your team members? These seven easy tips for managers will help keep your employees engaged and build habits that promote an engaged workforce.

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The Impact of Technology on Cost in Business Process Outsourcing


Many different factors contribute to the cost of a business process outsourcing (BPO) engagement. Among them, IT, especially software, is a key cost determinant that is often underestimated. A diligent assessment of BPO needs to address several cost components that are not included in the provider’s total contract value (TCV)—components which are often overlooked by buyers.

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