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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 pink sapphire engagement ring


Loudhouse
Loudhouse provides consultancy services that combine innovative research and employee ownership and engagement with communications to enhance companies@ brand

pink sapphire engagement ring  

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Analyst Take on SAPPHIRE 2013


With a very interesting book presentation on "The Human Face of Big Data," announcements on cloud-based solutions, and extensive and intensive discussions regarding the readiness (or not) of HANA for prime-time deployments in the enterprise, the recent SAPPHIRE 2013 conference was full of exciting and interesting developments—though, I must admit, I was disinterested at times by the repetitive

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Parature to Bolster Microsoft Dynamics CRM


Microsoft just announced that it has acquired Parature, a cloud-based customer engagement solutions provider, and will add a leading customer self-service suite to Microsoft Dynamics CRM. TEC’s P.J. Jakovljevic takes a closer look at what the acquisition means for Microsoft Dynamics customers.

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Ford Extends Its Engagement With Vistaar


The price management solutions provider Vistaar Technologies, Inc. recently announced that its long-time customer Ford Motor Company is extending its successful Vistaar implementation. With the new project, Ford plans to create a standardized global materials cost forecasting (MCF) process across its four global regions. The global MCF process supports the mission and vision of the “One Ford

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SAP - A Humble Giant From The Reality Land? Part 1: Alliances


During its international e-business conference, SAPPHIRE, SAP displayed a bullish attitude, contradicting the current market malaise. Expanding outside its traditional ERP stronghold into five attractive technology areas, as well as the realization that no vendor can be ‘all things to all people’ might be the necessary ingredients of the formula for future SAP success.

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IBM Unveils IBM Watson Engagement Advisor


IBM has announced that IBM Watson will be put to work towards improving customer satisfaction, as part of its Smarter Commerce initiative. The artificially intelligent computer is well known for its ability to win Jeopardy and for its advances in assisting medical institutions. More recently, IBM has decided to exploit Watson for its capacity to learn, adapt, and understand a company's data

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Lessons From the Long Tail: Delivering on the Semiconductor Digital Engagement Mandate


Semiconductor manufacturers can work more closely with original equipment manufacturers (OEMs) and expand into new markets by using Web 2.0 technologies. Infosys' experts reveal "white spaces" in semiconductor marketing strategies that can be addressed by digital and mobile capabilities. They demonstrate how best practices in information and customer experience embedded in Infosys' Semiconductor Digital Engagement Maturity Model can deliver a competitive advantage.

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Interview with Dr. Klaus Schmelzeisen, VP, Global Data and Technology Services, SAP


Jorge Garcia, TEC's senior BI and Data Management analyst, attended the SAP Sapphire 2013 conference, where he caught up with Dr. Klaus Schmelzeisen, SAP's Vice President of Global Data and Technology Services. In this podcast, recorded live on the show floor, Jorge asks Dr. Schmelzeisen a few questions about HANA, how companies are adapting to the era of Big Data, and the challenges facing small and midsize businesses.

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How Some ERP Vendors Demonstrated - Warts And All Part 2: Results


This is part two of a case study from a recent selection engagement for an ETO mid-size manufacturer; we assess Oracle, J.D. Edwards, SAP, and IFS in terms of their ability to demonstrate alleged functionality of their products.

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Customers Are Ready For Mobile Commerce, But Are Retailers Ready?


Mobile device interfaces can enhance customer engagement by providing services such as pricing information and user review facilities. The upward trend in the sale of smartphones further validates the importance of creating retail mobile solutions. By leveraging the potential of mobile commerce, retailers can unify the customer experience across channels and better understand customer behavior through analytics. In this context, retailers have started to develop sophisticated mobile platforms that capture shopping preferences and customer location, create shopping wish lists, provide rich product information, integrate social media, and so on. Download this white paper to learn more.

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Top 5 Ways High Growth Companies Can Get High Employee Engagement


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