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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 engagement rings with pink sapphires


QueryObject Partners With Cognos
On November 15, QueryObject Systems announced that it has partnered with Cognos Corporation to create and market a high-capacity analytical data mart accessible

engagement rings with pink sapphires  

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Smarter Customer Service with IBM Business Analytics


With IBM Business Analytics for Customer Service, you can grow revenue by building better relationships with your customers.

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IFS Marches On, Although With a String of Losses


In August, IFS Industrial & Financial Systems, a business applications vendor with main headquarters in Linkoping, Sweden, reported results for Q2 2000. License sales rose by 85% during the first half of 2000, with a total revenue increase of 94% during the second quarter. However, IFS reported yet another loss.

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Improving Customer Engagement with Social CRM


In a previous post I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive value in CRM remain valid, they are far from being sufficient in the context of social CRM (SCRM). Yet most organizations need structure to conduct their activities. As far as CRM is concerned, the social aspect has brought to the

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Dealing with Chaos: Four Steps to Manufacturing Success


Many manufacturers and distributors have embraced the lean philosophy. But the tight controls necessary for success with Lean can leave companies vulnerable to supply disruptions, production problems, quality issues, and abrupt changes in demand. Learn how making your manufacturing operations and supply chain flexible can help reduce operational costs, increase cash flow, increase company value, and grow your business.

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Working with Smaller ERP Vendors: The Pros and the Cons


During briefings with small ERP vendors, I often hear the argument that they are more flexible and can better respond to their customers’ needs than larger vendors. The ultimate example: “You can even talk to the CEO if you need to.” But would you want to? Bypassing the usual workflows and calling the CEO (this actually really happens) may not be a recipe for the best technical support ever.

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Manhattan Associates Partners with Intentia


A new alliance between Manhattan Associates and Intentia is aimed at complementing ERP with warehouse and transportation management capabilities for clients in the consumer goods, food & beverage, and apparel industries.

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Partnering with Retailers for Sustainable Growth and Profitability


With retailers trying to stem consumer migration, and consumer-packaged goods (CPG) manufacturers striving to achieve sustainable growth and profitability, retailer and manufacturer joint value propositions can increase inventory turns, improve cash flow, and increase revenue and profits. However, joint value propositions involve more than retailer-specific packaging or unique products. For ultimate success, a different way of doing business is required.

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Employee Engagement: How Common-Sense Principles Drive Uncommon Business Benefits


Employee engagement is one of those slippery concepts that’s talked about a lot but is somewhat hard to define. The focus is on intense, almost unattainable zeal—an emotional type of engagement. But for most jobs, it is the rational type of employee engagement that usually matters most. Know what drives rational employee engagement so your organization can achieve high levels of business performance.

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Drive Your Business with Dashboards


Dashboards have been growing in popularity at a phenomenal rate over the last decade with solutions ranging from large (and complex) business intelligence systems to simple software add-ins. This guide offers a rundown of the business benefits, a functionality checklist, and pointers for working with your chosen vendor to help make your dashboard implementation a success.

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Kronos to Leverage Gamification for Workforce Engagement


Kronos announces a new feature to its Workforce Central suite to engage and motivate employees and teams through positive reinforcement for good job performance and effective timekeeping.

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