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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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Working with Smaller ERP Vendors: The Pros and the Cons
During briefings with small ERP vendors, I often hear the argument that they are more flexible and can better respond to their customers’ needs than larger

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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NetSuite Buys Bronto, Provides Retailers with CRM Software with Marketing Automation


NetSuite acquired Bronto Software and will now be able to complement its cloud-based customer relationship management (CRM) offering with marketing automation capabilities. In his article, TEC's P.J. Jakovljevic looks at how merchants can use the software to provide their customers with a unified buying experience across all digital channels.

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Plex Systems Partners with Insequence Corporation


Plex Systems, the enterprise resource planning (ERP) provider of the Plex Manufacturing Cloud (formerly Plex Online), has announced its collaboration with Insequence Coporation, provider of manufacturing sequencing technology. The joint capabilities should improve the process of delivering components to the manufacturing supply chain in an efficient fashion. Managing the

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Dealing with Chaos: 4 Steps to Manufacturing Success


Manufacturing today is fraught with uncertainties in the supply chain due to a variety of global issues, including weather and exchange rates. You can counter supply problems with “safety stock.” But this extra inventory goes against the rules of an efficient lean environment. How can you stay demand driven, without a supply snafu? Find out how an information management system can help forecast your supply chain needs.

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Seven Quick Tips Managers Can Use to Improve Employee Engagement


Employee engagement is vital for an organization’s success—and as a manager, you’re on the front lines. If, like many managers, you’re head down in day-to-day work, how can you continually work to encourage the engagement of your team members? These seven easy tips for managers will help keep your employees engaged and build habits that promote an engaged workforce.

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Application Modernization with SOA


Systems integration with service-oriented architecture (SOA) helps you reuse the functionality in your mainframe applications. Extending your mainframes to an SOA through Web services will accelerate your time to market, keep your costs low, and help you avoid undue risk. Keep your business dynamic and current, and stay competitive in today’s marketplace—modernize your existing mainframes with SOA.

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Self-service SOX Auditing with S3 Control


Compliance with the US Sarbanes-Oxley Act (SOX) is not a one-time project, but a sustained effort to gain visibility into processes affecting financial reporting accuracy. Most IT controls are manual, error-prone, and resource-intensive. However, there’s a new, radical solution: an automated IT control framework in which all the information required to verify compliance is available in a single reporting system.

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Minimize Customer Churn with Analytics


With IBM Business Analytics solutions for customer churn, communications service providers (CSPs) can understand sentiment and identify social influencers, analyze structured and unstructured content to predict the likelihood of churn, drive revenue through personalized offers and tailored bundles, and create new programs to attract new customers and boost average revenue per user.

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Logility Signs First ASP Deal with ebaseOne


Collaborative supply chain solution vendor, Logility, recently partnered with ebaseOne, which will use its ASP infrastructure to deploy Logility's supply chain management applications to customers. The deal is the first in what is expected to be several partnerships with ASPs for supporting Logility's i-Connection announced last July.

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PeopleSoft - Again A Force To Be Reckoned With?


PeopleSoft is back with a vengeance! During its users conference, Connect, which took place in Los Angeles on October 22-26, it unveiled a slew of new products in its bid to maintain the current turnaround momentum. Earlier, on October 17, PeopleSoft announced impressive financial results for Q3 2000.

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Microsoft Throws .NET At SMEs, With CRM As Bait


While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space, no one can be sure that its appetite will remain in check for very long.

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